How to Request a Return

🏷️ How to Request a Return

We want you to love your DDSports gear! If something isn’t right, you can easily request a return through your DDSports account. Follow the steps below to make the process fast and smooth.

✅ Return Eligibility

• Returns accepted within 30 days of delivery

• Items must be unused, undamaged, and in their original packaging

• Customer is responsible for return shipping costs

• All approved returns incur a 20% restocking fee

• Final Sale Product: Relief Dr. Healing Salve — not eligible for return or exchange

• Damaged or defective items must be reported within 7 days of delivery

🔐 Step-by-Step: Requesting a Return

1. Log into Your DDSports Account

• Click the Account icon in the top right corner of our website.

• Enter your email and password.

• If you don’t have an account yet, create one using the same email address used during checkout. Your orders will automatically appear.

2. Open Your Order

• Go to My Orders.

• Click on the Order Number that contains the item(s) you’d like to return.

3. Click “Request Return”

• Select Request Return (or Return Items) beside the eligible product(s).

• If you don’t see this button, check our Return Policy — your order may be outside the 30-day window or include a final sale item.

4. Choose Items & Reason

• Check each item you’re returning.

• Select a return reason from the dropdown menu.

• Upload photos or notes if the product arrived damaged or defective.

5. Review Fees & Shipping

• Confirm your understanding that all approved returns are subject to a 20% restocking fee.

• Acknowledge that return shipping costs are the customer’s responsibility.

6. Submit Your Request

• Click Submit Return Request.

• You’ll see an on-screen confirmation and receive an email confirming your request has been received.

📦 After Submitting Your Request

• Our customer service team reviews return requests within 1–2 business days.

• If approved, you’ll receive an email from chris@ddsports.us containing:

  • The return shipping address

  • Your RMA (Return Merchandise Authorization) number

  • Packaging instructions

⚠️ Returns shipped without an RMA number may not be accepted or processed.

🚚 Ship Your Return

• Use any trackable carrier (UPS, FedEx, USPS, etc.)

• Clearly label the package with your RMA number (“Attn: RMA ####”)

• Include a printed note with your order number, full name, and reason for return

• Keep your tracking receipt for proof of delivery

💳 Refund Timeline

• Once your return arrives and passes inspection, your refund will be processed to your original payment methodwithin 5–10 business days.

• Refunds are issued minus the 20% restocking fee and any original shipping costs.

• Returns that are used, damaged, or missing packaging may be declined or shipped back to you at your expense.

❌ If You Don’t See a “Request Return” Button

If you can’t submit a return request from your account, no problem — email our support team directly:

Email: chris@ddsports.us
Subject: “Return Request + Order #”
Include:

• Full name

• Order number

• Product(s) to return

• Reason for return

• Photos (if item was damaged)

Our team will reply within 1–2 business days.

⚡ Guest Checkout Orders

If you placed your order as a guest:

• Open your Order Confirmation email

• Click View your order

• Select Request Return (if available)

• Or create a DDSports account using the same email to access your order history

🧾 Final Sale Product

Please note that Relief Dr. Healing Salve is considered a Final Sale item and cannot be returned or exchangedunder any circumstance.

💬 Need Help?

Our customer service representative, Chris, is happy to help you with any questions about returns or exchanges.

📩 Email: chris@ddsports.us
⏱️ Response Time: Within 1–2 business days